Finductive Internet Payment System - FAQs
Q: How do I activate my account and log in for the first time?
A: Follow these steps to set up your account:
1. Receive your Welcome Email
You will receive a welcome email containing your login credentials, instructions, and a link to create your password once your account has been created.
2. Create the password
Follow the link in the welcome email and create your password.
Important: The password creation link is valid for only 1 hour from the time the email is received. (contact us at support@finductive.com if your link has expired)
3. Download the Finductive mobile app
After creating your password, you will be prompted to download the Finductive mobile app.
4. Activate your account in the app
The Finductive mobile app is required for Multi-Factor Authentication (MFA). MFA is used to:
1. Log in securely from different devices.
2. Approve payments.
After downloading the app, log in to the app first to activate your account.
5. Enter your activation code
You will receive an activation code via email as part of the activation process. Enter the code when prompted.
6. Set up your MFA PIN
Create a 6-digit PIN for MFA authentication. After your first successful login, you may change your authentication method to biometrics, if supported by your device.
7. Log in
Once the activation is complete, you can log in to the platform using your credentials and the MFA method you have configured.
Q: What should I do if I forget my password for the Finductive internet payment system?
A: Click Forgot Password on the my.finductive.com login page, enter your username, and follow the instructions. You’ll receive an email with a reset link to create a new password.
- Create a new Apple ID via account.apple.com and set the region to Malta.
- During setup, when asked for payment, select “None”.
- This option usually appears if you sign up directly on the Apple ID website.
- With your new Maltese Apple ID, only use it in the App Store.
- Go to Settings > App Store > Apple ID > Sign Out.
- Sign in with the Maltese Apple ID just for App Store downloads.
- Your device will stay signed into your main iCloud account, so you won’t lose access to iCloud Photos, Contacts, Messages, etc.
- Download the Finductive app.
A: This issue can occur if the text setting on your device is set with an enlarged font size. To prevent the app from appearing frozen, you will need to adjust the text size to use a regular font size. You can adjust this in your iOS device’s display settings via: Settings > Display & Brightness > Text Size > select the smallest text size via the slider bar.
A: Go to the My Accounts section to see your balances, IBANs, and recent transactions. Please note that for security reasons, you can only view the full IBAN for your Euro subaccount. The IBANs for your other subaccounts are not displayed. If you’d like to see them, or need to make an internal transfer, please contact us via secure messages on the internet payment system or Finductive mobile app.
Q: How do I add a sub-account in a different currency?
A: To add a sub-account in another currency, simply initiate a Foreign Exchange (FX) transaction:
- Navigate to FX Transactions.
- Click New Foreign Exchange.
- Select the Sell Account.
- Select the Buy Account in the desired currency.
- Enter the required amount in the relevant field(s).
- Click the Check mark.
- Validate the transaction.
Once the FX transaction is completed, a new sub-account in the selected currency will become available.
Q: Which type of sub-account will be created?
A: The type of sub-account created depends on the Sell Account selected (Payments/Pooled/Personal/Cards).
Q: What details do I need to make a Internal Transfer payment to another Finductive account?
A: When making an internal payment to another Finductive Account, you need to use the IBAN of the desired account. The IBAN can be found by the beneficiary in their ‘Account Details’ section via the internet payment system or mobile app.
For transfers in any other currency (besides EUR), please contact us via secure messages on the internet payment system or Finductive mobile app.
A: As part of our switchover to the new Finductive Payment Platform, you will see a new IBAN has been generated for your main EURO account with Finductive. For now, there are no changes you need to make for receiving or making payments. Please continue to use your existing IBAN coordinates for SEPA payments and for incoming SWIFT USD currency payments.
Q: Where can I view outgoing payments?
A: The Payments section displays all outgoing payments made from each account. Navigate to the Payments section and select the account.
Q: Can I view all transactions together, incoming and outgoing?
A: The Transaction History section contains all incoming and outgoing transactions for each account.
To view specific transactions:
- Navigate to Transaction History
- Select the relevant account.
- Select the required date range.
- The system will display the transactions matching your selection.
- Click the PDF, CSV, or Printer icon to download the statement.
Q: How do I download a transaction statement?
- Navigate to My Accounts.
- Select the desired account from the list.
- Choose the required date range.
- Click the PDF, CSV, or Printer icon to download the statement.
Q: How do I obtain statements pre-migration date (26th September 2025)?
A: Contact our Support from the platform’s secure messaging system and specify the required dates.
Q: How do I obtain a Proof of Payment (PoP)?
- Navigate to the Payments tab on the platform.
- Select the relevant payment transaction.
- Once the transaction details page is displayed, go to the top-right corner of the page.
- Click on the Printer
- The system will generate a Proof of Payment (PoP) confirmation containing all the required transaction details.
Q: Where can I find my monthly statements?
A: The Documents section automatically generates monthly statements. You can access and download your monthly statements directly from this section.
A: Go to the Transactions tab to see all payments. You can filter by account, date, or keyword. To see historic transaction pre-26th Sept 2025, you can request these via the secure messages on the internet payments info or Finductive mobile app.
Q: How do I send a secure message?
A: Go to Messages, click New Chat, enter your subject, select a category (e.g., Payment Queries, Technical Issues), type your message, and click Update.
Q: How will I receive replies?
A: The support team will respond directly in the Messages section. You’ll receive notifications for new replies.
Q: When should I use the portal’s secure messaging system?
A: Certain requests must be submitted through the portal’s secure messaging system to protect sensitive information.
- Changes to personal details
This includes email addresses, contact numbers, name changes, and other personal information. - Requests for sensitive information
This includes IBANs, account statements, and other confidential account information. - Account Closure requests
- Submitting supporting documents for payments
Supporting documents related to payments can be submitted through secure messaging. This may include invoices, agreements, contracts, or other documents required to support or verify a payment. Documents can be also attached when executing outgoing payments from the platform.
Q: Who can see my message?
A: When creating a message in the portal to communicate with our support team, the user will have the option to make the conversation company visible.
- Company visible
If this option is selected, all users associated with the accounts will be able to view the message and conversation. - Not company visible
If this option is not selected, only the user who created the message will be able to view the message and conversation.
Important: When sending sensitive information, users should carefully consider whether the message should be visible to all users associated with the account.
General FAQs
Yes our corporate payment accounts enable clients to send and receive SWIFT payments.
Multi- currency account is a type of financial account that allows the account holder to send, and receive funds in more than one currency within a single account structure.
Yes at Finductive we can provide you with ring fenced accounts when needed at no additional cost when opening one.
Why Finductive?
Our online payment platform is the alternative payment method you need when your relationship with traditional banks is no longer working for you.
We understand that business relationships can sometimes be a bit of a rocky road…that is why opening an account with us is simple, streamlined and can be done completely online
Our knowledge and expertise enable us to provide you with the solution you need when it comes to your corporate payments!
Our Vision of Modern Finance
Unleash your venture’s true potential with our wide array of financial solutions. Finductive is adept at surmounting challenges that standard approaches cannot address, paving the way for your exceptional success.