Finductive Internet Payment System - FAQs
Getting Started & Logging In
Q: How do I log in to my account for the first time on the new online portal?
A: To access the new payments platform, follow the steps below:
- Go to legacy.finductive.com and log in using your Existing Username and Password
- From the Secure Messages, obtain your Username and Temporary Password
- Download the Finductive App via either:
- Register for the Mobile App using your Username and Temporary Password obtained from Secure Messaging (step 2)
- Set a New Password when prompted
- Re-login to the Mobile App using your Newly Created Password
- Input the 6-digit Device Activation Code you received via email to activate your Mobile App
- Complete Multi-Factor Authentication (‘MFA’) setup on the Mobile App
- Go to my.finductive.com to log in to the Internet Payment Platform using your:
- Username
- Created Password (the new password you created)
- Use Mobile App to Authenticate Login
Q: What should I do if I forget my password for the NEW internet payment system?
A: Click Forgot Password on the my.finductive.com login page, enter your username, and follow the instructions. You’ll receive an email with a reset link to create a new password.
Q: When logging in to the internet platform, I do not get a push notification via the mobile application to verify my login credentials?
A: Depending on your mobile device, you may need to force restart the Finductive mobile application to receive push notifications. This can be done by fully closing the Finductive applications from running in background to then start receiving push notifications.
Q: What should I do if I forget my password for the OLD legacy internet payment system?
A: Click Password Recovery on the legacy.finductive.com login page, enter your email/login, and click ‘request’. You’ll receive an email to your registered email account with a reset password.
Q: I cannot find the Finductive Mobile App in the Apple App Store in my country?
A: Unfortunately, we are unable to publish our mobile application in all countries across the Apple App Store. The following workaround is available to enable you to download the App from the App Store:
- Create a new Apple ID via account.apple.com and set the region to Malta.
- During setup, when asked for payment, select “None”.
- This option usually appears if you sign up directly on the Apple ID website.
Instead of signing your device fully out of your Apple ID, you can:
- With your new Maltese Apple ID, only use it in the App Store.
- Go to Settings > App Store > Apple ID > Sign Out.
- Sign in with the Maltese Apple ID just for App Store downloads.
- Your device will stay signed into your main iCloud account, so you won’t lose access to iCloud Photos, Contacts, Messages, etc.
- Download the Finductive app.
Once installed, you can switch back to your normal Apple ID if you like — the app will remain available on your device.
This way, you only switch the account for downloading the Finductive app, not for your whole device.
Q: When logging into the Finductive iOS app, why does the login screen appear frozen ?
A: This issue can occur if the text setting on your device is set with an enlarged font size. To prevent the app from appearing frozen, you will need to adjust the text size to use a regular font size. You can adjust this in your iOS device’s display settings via: Settings > Display & Brightness > Text Size > select the smallest text size via the slider bar
A: This issue can occur if the text setting on your device is set with an enlarged font size. To prevent the app from appearing frozen, you will need to adjust the text size to use a regular font size. You can adjust this in your iOS device’s display settings via: Settings > Display & Brightness > Text Size > select the smallest text size via the slider bar
Accounts & Dashboard
Q: Where can I view my accounts?
A: Go to the My Accounts section to see your balances, IBANs, and recent transactions.
Q: Can I view past transactions?
A: Go to the Transactions tab to see all payments. You can filter by account, date, or keyword. To see historic transaction pre-29th September, you can access these via legacy.finductive.com using your username and old password.
Q: Can I rename my account?
A: Yes. Simply click on the account name, edit it, and save.
Q: Can I print or save account details?
A: Yes. Use the Print option to generate a PDF or paper copy.
Payments & Beneficiaries
Q: How do I make a payment?
A:Guidance can be found in the User Manual here.
Q: How do I add a new beneficiary?
A: Guidance can be found in the User Manual here.
Q: How do I authenticate a payment?
A: You can authenticate a payment via the mobile app. When submitting a payment, you will then be prompted to authenticate using the mobile app verification prompt.
Q: Can I upload multiple beneficiaries at once?
A: Yes. Download the Excel template from the platform, fill in all required details (e.g., name, account number, bank information), and upload the file. Errors will be flagged for correction before submission.
Q: What details do I need to make a Internal Transfer payment to another Finductive account?
A:When making an internal payment to another Finductive Account, you need to use the IBAN of the desired account. The IBAN can be found by the beneficiary in their ‘Account Details’ Section via the internet payment system or mobile app.
A:When making an internal payment to another Finductive Account, you need to use the IBAN of the desired account. The IBAN can be found by the beneficiary in their ‘Account Details’ Section via the internet payment system or mobile app.
Q: When instructing a Payment I receive a notification that I have exceeded my payment limit. How do I change this?
A: Each user has a specific payment limit that can be changed or increased by contacting us via email at support@staging.finductive.com or by calling us on +356 2031 8600.
Q: Why has my IBAN changed in the new system?
A: As part of our switchover to the new Finductive Payment Platform, you will see a new IBAN has been generated for your main EURO account with Finductive. For now, there are no changes you need to make for receiving or making payments. Please continue to use your existing IBAN coordinates for receiving both Euro via SEPA and foreign currency payments via SWIFT.
Transactions
Q: I cannot see any historic transactions on my accounts?
A: To see historic transaction pre-29th September, you can only access these by visiting legacy.finductive.com using your username and old password.
Q: When validating a payment, I do not get a push notification via the mobile application?
A: Depending on your mobile device, you may need to force restart the Finductive mobile application to receive push notifications. This can be done by fully closing the Finductive applications from running in background to then start receiving push notifications.
Q: How do I view my transaction history?
A: Go to the Transactions tab to see all payments. You can filter by account, date, or keyword. To see historic transaction pre-29th September, you can access these via legacy.finductive.com using your username and old password.
Q: Can I download or export my transactions?
A: Yes. Transactions can be exported as PDF or CSV, printed, or copied to your clipboard. To see historic transaction pre-29th September, you can access these via legacy.finductive.com using your username and old password.
Q: Are transactions updated in real-time?
A: Yes. All transactions are updated instantly for accurate account management.
Q: When searching for transaction history or account statement, I cannot see transactions on certain dates?
A: Transactions will not be visible via transaction history or account statement when posted on weekends or public holidays. They will show on the following working day in transaction history and account statement. To view transactions when searching, extend the date range to a wider range to view both working and non-working days.
FX & Multi-Currency
Q: How do I make a foreign exchange (FX) transaction?
A: Navigate to FX Transactions, select the currency pair, enter the amount, and click the Green Tick box to Get A Rate. Validate the quoted rate before the timer expires to confirm the transaction.
Q: Can I manage multiple currencies?
A: Yes. You can check balances in your Multi-Currency Accounts through the Accounts List.
Q: After I complete a foreign exchange (FX) transaction, the total balance in EUR is different to the total balance in EUR prior to the exchange?
A: When completing a foreign exchange (FX) transaction, there is usually a margin difference between the two currencies that will create a difference in the total EUR balance post exchange. The total EUR balance will continue to change due to movement in the market rates for each underlying currency. The balance for each currency account will remain the same.
Security & Authentication
Q: How do I keep my account secure?
A: Use a strong password, and always ensure your mobile device is kept secure, and regularly monitor your account. Always log out after use and keep your device/software updated.
Q: Is communication with support secure?
A: Yes. Use the Secure Messaging Service on the platform to contact the Finductive team. All messages are encrypted.
Secure Messaging
Q: How do I send a secure message?
A: Go to Messages, click New Chat, enter your subject, select a category (e.g., Payment Queries, Technical Issues), type your message, and click Update.
Q: How will I receive replies?
A: The support team will respond directly in the Messages section. You’ll receive notifications for new replies.
General FAQs
Do you offer SWIFT Payments?
Yes our corporate payment accounts enable clients to send and receive SWIFT payments.
Do you offer multi-currency accounts?
Multi- currency account is a type of financial account that allows the account holder to send, and receive funds in more than one currency within a single account structure.
Do you offer segregated accounts?
Yes at Finductive we can provide you with ring fenced accounts when needed at no additional cost when opening one.
Why Finductive?
Our online payment platform is the alternative payment method you need when your relationship with traditional banks is no longer working for you.
We understand that business relationships can sometimes be a bit of a rocky road…that is why opening an account with us is simple, streamlined and can be done completely online
Our knowledge and expertise enable us to provide you with the solution you need when it comes to your corporate payments!
Our Vision of Modern Finance
Unleash your venture’s true potential with our wide array of financial solutions. Finductive is adept at surmounting challenges that standard approaches cannot address, paving the way for your exceptional success.