Role Overview:
As an Onboarding Specialist, you will be responsible for managing the onboarding and periodic review of our most complex and high-value clients. You will act as a subject matter expert in KYC/CDD processes and AML risk evaluation, playing a pivotal role in ensuring compliance with regulatory expectations and internal policies. You will also serve as a mentor and trainer for junior team members, supporting their development and ensuring a consistent and high-quality approach across the team.
Key Responsibilities:
Client Onboarding & Review (High-End & Complex Clients):
- Lead onboarding and periodic reviews for high-risk, high-value, or complex corporate clients;
- Conduct in-depth due diligence, risk assessments, and EDD on complex customer structures, including trusts, layered ownership, and international entities;
- Lead calls and interviews with prospective and existing clients to gather intelligence and form a well-rounded customer risk profile;
- Review and assess KYC documentation for accuracy, completeness, and regulatory compliance;
- Evaluate client transaction patterns and behavior against expected activity and risk profile;
- Ensure full compliance with the company’s AML/CFT policies and procedures.
Risk Management & Escalation:
- Identify and escalate red flags or unusual activity promptly to the MLRO in line with internal escalation procedures;
- Participate in internal case discussions and support decision-making with sound risk-based judgment;
- Assist in the refinement and implementation of onboarding and review policies and procedures.
Team Training & Support:
- Act as a mentor and trainer for new joiners and junior members of the team, supporting their technical knowledge and development;
- Deliver structured training sessions on onboarding, KYC, risk scoring, and client communication;
- Provide ongoing guidance and feedback to ensure consistent quality across the team’s output.
Collaboration & Communication:
- Liaise professionally with clients, CSPs, and internal stakeholders to collect documentation and resolve queries efficiently;
- Work in close collaboration with the CRM, transaction monitoring, and AML teams to ensure alignment in customer risk handling;
- Represent the team in internal meetings or external audits and regulatory inspections, as required.
Continuous Improvement:
- Stay updated on regulatory changes, FATF guidelines, and industry best practices;
- Recommend improvements to existing workflows, tools, and procedures to enhance efficiency and compliance;
- Contribute to the enhancement of internal knowledge bases and SOPs.
Requirements:
- Minimum 2–3 years of experience in client onboarding, customer review, or AML within a financial institution or payment service provider;
- Strong understanding of AML/CFT obligations, KYC requirements, and customer risk management;
- Proven experience handling high-risk or complex customers and corporate structures;
- Excellent communication and interpersonal skills, both written and verbal;
- Ability to coach, mentor, and guide junior colleagues effectively;
- Proficiency in English; other languages are considered an asset;
- Strong attention to detail and problem-solving skills.
Benefits:
- Competitive remuneration package.
- Private Healthcare & Dental Care.
- Flexible working arrangements.
- Centrally located, vibrant office.
- Wellbeing package tailored to employee needs.
- Performance reviews with annual salary increments and bonuses.
- Refer-a-friend bonus scheme.
- Additional leave for birthdays.
- Comprehensive training and continuous feedback.
- Fun events, great colleagues, and a multicultural workplace with diverse cultures.
Join Finductive and play a pivotal role in strengthening our risk management practices, fostering a culture of compliance, and supporting our continued growth in the fintech space. Apply now! Provide a copy of your CV along with a short intro about what makes you unique and send it to: hr@finductive.com